Services / Reviews & Reputation
Your rating is your real homepage. Run it like one.
Most customers read reviews before they ever see your site. Your assistant monitors every platform, drafts on-brand responses, and runs the review-request sequences that turn happy customers into stars.
Included in: All plans. Review requests via SMS on Growth and Scale.
Agenxes
New 5★ review from Saturday's kitchen install: "Crew was spotless and finished early." I drafted a thank-you reply and queued review requests to the other 4 customers from last week.
Owner
any bad ones?
Agenxes
One 2★ on Yelp about scheduling. Draft response acknowledges the delay, offers a direct line, no excuses. Your rating is 4.7 vs. 4.3 for your top competitor. Approve the reply?
Connects to and monitors the tools your agency was already using
Google Business Profile
Yelp
Facebook
Twilio
KlaviyoYour accounts, connected once via OAuth — no passwords shared, nothing to migrate. All integrations →
Google rating
4.7
from 4.2 in 90 days
New reviews
23/mo
from 3/mo before
Response time
< 4 hrs
every review, every platform
Illustrative results from the standard playbook
Sound familiar?
“A 1-star review sat unanswered for three weeks.”
“Your happiest customers never leave reviews — your angriest always do.”
“You're paying $300+/mo to a reputation tool you log into twice a year.”
What your assistant does
Every review, answered
Monitors Google, Yelp, and Facebook continuously. Drafts a response in your voice within hours — you approve in one tap, or set replies to flow automatically.
Review-request engine
After each job or purchase, a perfectly-timed SMS or email asks for a review with a direct link. The single highest-ROI habit a local business can automate.
Damage control
Negative reviews trigger an instant alert with a calm, de-escalating draft response — and a heads-up before it becomes a pattern.
Rating intelligence
Tracks your rating vs. local competitors and tells you what reviewers actually praise and complain about, feeding insights to every other service.
Real examples of the work
Not screenshots of dashboards — the actual deliverables your assistant produces, proposes, and ships once you approve.
↳ Caught and drafted before breakfast
Agenxes · Slack
⚠️ New 2★ review on Yelp mentions a scheduling mix-up on Tuesday. I drafted a response that owns it and offers your direct line. Want to edit before it posts?
Review draft · Post as-is
↳ Review request — sent 24h after job completion
Subject
How did we do, Maria? (30 seconds, huge favor)
Thanks for trusting us with your kitchen! If the crew earned it, a quick Google review helps our small business more than you'd believe — direct link below…
↳ Response rewrite
Before
We apologize for any inconvenience caused.
After
You're right, Tuesday's mix-up was on us — I've made sure dispatch double-confirms now. Call me directly next time: (512) 555-0188. — Sam, Owner
Owner-voice replies get 3x more "updated my review" edits
Illustrative examples from the standard playbook
What owners say
★★★★★
“We went from 40 reviews to 130 in five months without asking a single customer myself. The request texts go out after every closed job, automatically. New customers mention our rating constantly.”
Sam W.
Plumbing, 6 trucks
★★★★★
“It drafts responses that sound like me on my best day — even for the unfair ones. I stopped dreading Yelp.”
Renee C.
Med spa, Scottsdale
Illustrative reviews from our beta program — verified founding-customer reviews coming at launch.
Works with the rest of your marketing
Reviews & Reputation shares one business brain with your other five services — what it learns makes every channel smarter.
Start with the free audit. Keep the assistant.
Your trial begins with the exact fix list from your audit — so the assistant delivers value on day one.