Billing & cancellation

This policy explains how engagements are billed and how they end. It forms part of the terms of service.

How billing works

Monthly fees are invoiced in advance. The first invoice is due before work begins, and each subsequent invoice covers the month ahead. There is no instant online checkout and no card is charged automatically from the website — every engagement starts with a written scope and a proposal.

Advertising spend, software subscriptions, AI and API usage, data providers, and stock assets are paid by you directly to those providers. They are not part of the monthly fee and are not marked up.

The initial 90 days

Engagements begin with an initial term of 90 days. This is the minimum realistic window to diagnose a bottleneck, build something, and hand it over so it keeps running. The initial term is committed: it cannot be cancelled part-way for a refund of the months already invoiced.

After the initial term

The engagement continues month to month. Either side can end it with 30 days' written notice. You are billed for the notice period and the work in that period is completed and handed over as normal.

How to cancel

Send written notice by replying to any invoice email or by using the enquiry form. Notice takes effect from the day it is received. You will get written confirmation, a handover pack for anything in progress, and a final invoice covering the notice period.

Refunds

Fees for months already delivered are not refunded, because the work in those months has been performed. If an invoice was issued in error, or a month was paid for and no work was performed at all, that amount is refunded or credited in full.

If you are unhappy with the work, raise it before the end of the month. In practice it is fixed by re-doing the work rather than by refunding it.

Pausing

An engagement can be paused once for up to 30 days by agreement, for example during a seasonal shutdown. Pauses are not billed, and the initial term extends by the length of the pause.

Late payment

Invoices unpaid 14 days after the due date may result in work being paused. Access and delivery resume once the balance is settled.

What you keep

Everything built for you lives in your own accounts and tools. When an engagement ends, paid-for workflows, prompts, and documentation remain yours, along with the handover material for your team.