Terms of service

These terms apply to consulting and implementation services provided by Agenxes, the independent practice of Carlos Zuluaga ("Agenxes", "I"), to the client named in a signed proposal or order form ("you"). Where a signed proposal conflicts with these terms, the proposal controls.

1. What the service is

Agenxes is a consulting and implementation practice. The work involves diagnosing bottlenecks in your sales, marketing, or operations, designing and building AI-assisted workflows using your existing systems and third-party tools, training your team, and handing the work over with documentation. Agenxes is not a software product and does not licence you any hosted platform.

Agenxes is a solo practice. Delivery depends on the availability of one person, and workstreams are run in sequence rather than simultaneously. Where a specialist supplier is required for part of a project, that is proposed to you in writing before engagement.

2. Scope and change control

Before any paid work begins, the scope, deliverables, and setup for the engagement are agreed in writing. Anything outside that written scope is a change: it is priced and agreed before it starts. Requests for unlimited or unscoped work are not accepted.

3. Fees

The published monthly fees are:

• Focus — $3,000 per month. One bottleneck at a time, worked on properly.
• Partner — $6,000 per month. An ongoing partner across sales, marketing, and operations.
• Custom — from $9,000 per month. Larger scope, multiple teams, or a defined transformation programme.

Fees are quoted in US dollars and exclude any applicable taxes. The following are not included in the monthly fee and are billed to you directly by the relevant provider: advertising spend, software subscriptions and licences, AI and API usage, data providers, stock assets, and any hardware.

• — Initial engagement is 90 days so there is time to diagnose, build, and hand over properly.
• — Billed monthly in advance. After the initial 90 days it continues month to month.
• — Setup work is scoped and agreed in writing before it starts.
• — Advertising spend, software licences, and API usage are billed by those providers directly and are not included.
• — Work runs in sequence. One workstream is finished and handed over before the next one starts.

4. Term, billing, and cancellation

Engagements begin with an initial term of 90 days. Fees are invoiced monthly in advance, with the first invoice due before work starts. After the initial term the engagement continues month to month.

Either party may end a month-to-month engagement by giving 30 days' written notice. You remain responsible for fees covering the notice period. Full detail, including what happens to work in progress, is in the billing and cancellation policy.

Invoices unpaid 14 days after the due date may result in work being paused until the balance is settled.

5. Your responsibilities

You agree to provide timely access to the systems, data, and people needed for the work, a single decision-maker for approvals, and accurate information about your business. Delays caused by missing access or approvals do not extend the billing period. You are responsible for the legality of the data you provide and for compliance obligations specific to your industry.

6. AI, review, and accuracy

The workflows built for you use third-party AI models, which can produce incorrect output. Anything customer-facing is built to pass through human review before it is sent. After handover, responsibility for reviewing and approving output sits with your team. Agenxes makes no warranty that AI output will be accurate, complete, or suitable for a particular purpose.

7. No guaranteed results

No revenue increase, cost saving, response rate, ranking, timeline, or return on investment is guaranteed. Any figures discussed are illustrative, not promises.

8. Ownership

Once the invoices for a piece of work are paid, you own the deliverables created specifically for you: workflows, prompts, documentation, and configurations built in your accounts. Agenxes retains ownership of its own pre-existing methods, templates, and general know-how, and may reuse them for other clients. Third-party tools remain the property of their providers under their own terms.

9. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform or receive the services. This obligation continues after the engagement ends.

10. Liability

To the extent permitted by law, total liability for any claim arising from the engagement is limited to the fees you paid in the three months before the claim arose. Neither party is liable for indirect or consequential losses, including lost profits or lost data. Nothing in these terms limits liability that cannot lawfully be limited.

11. Acceptable use

Use of the services is subject to the acceptable use policy. Engagements involving deceptive, unlawful, or abusive use of AI will be declined or ended.

12. Changes to these terms

These terms may be updated from time to time. Material changes affecting an active engagement will be communicated to you in writing before they take effect.

13. Contact

Questions about these terms can be sent through the enquiry form, or to the email address on your invoice or signed proposal.